Terms of service
Terms & Conditions — Elora
Last Updated: August 2026
Welcome to Elora. These Terms & Conditions govern your use of the Elora website and your purchase of products through our online store.
By accessing our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
1. About Elora
Elora is an online retail store offering new fashion products and accessories, including women's handbags.
Elora sells products directly to customers. Customers purchase products from Elora and communicate with Elora regarding orders, payments, delivery, returns, exchanges, and customer support.
Elora may source products from independent suppliers. These suppliers are not parties to the customer's transaction and do not have a direct relationship with the customer.
Elora is solely responsible for communicating with the customer regarding their order.
2. Products & Product Information
We aim to provide accurate and detailed information for every product listed on our website.
Product pages may include, where applicable:
- Product dimensions
- Material
- Color
- Capacity
- What the bag can accommodate
- Included accessories
- Packaging
- Condition
- Other relevant product specifications
Product information may be obtained from our suppliers and is reviewed by Elora before publication.
Customers are responsible for carefully reviewing the product description, dimensions, measurements, capacity, and included items before placing an order.
By placing an order, you acknowledge that you have reviewed and understood the relevant product information.
Please note that slight differences in color may occur due to lighting, photography, screen settings, or device displays.
If a product is supplied without an original box, dust bag, tags, or other accessories, this will be stated in the product description whenever applicable.
3. Product Availability
Products displayed on the website are not guaranteed to be available at all times.
Because some products are sourced from independent suppliers, availability must be confirmed after an order is placed.
When you place an order, Elora will first verify that the requested product, color, size, and specifications are available.
If the product is available, Elora may contact you to reconfirm the product details before the order is officially confirmed and processed.
If the product is unavailable, Elora may:
- Offer you a suitable alternative, where available; or
- Cancel the order.
If an amount has already been paid and the order cannot be fulfilled, Elora will refund the amount paid in accordance with our Returns, Refunds & Privacy Policy.
4. Order Acceptance & Confirmation
Submitting an order through our website does not automatically mean that the order has been finally accepted or confirmed by Elora.
An order becomes confirmed after:
- Product availability has been verified.
- The requested product specifications have been reconfirmed where necessary.
- Any required deposit has been successfully received and verified.
Elora reserves the right to cancel or decline an order where necessary, including in cases of product unavailability, incorrect product information, obvious pricing errors, inaccurate customer information, or suspected fraudulent activity.
If an order is cancelled after payment has been received, any refundable amount will be returned to the customer according to our applicable refund policy.
5. Prices
All product prices on Elora are displayed in Egyptian Pounds (EGP).
The product price displayed on the website includes all applicable product-related charges. Shipping charges, where applicable, are calculated separately according to the customer's delivery location.
Elora reserves the right to change product prices, promotions, discounts, product information, and availability at any time without prior notice.
If an obvious pricing error occurs on the website, Elora reserves the right to correct the error and, where necessary, cancel an affected order and refund any amount already paid.
6. Payment
Our current payment system requires a 50% deposit to confirm an order.
The deposit is currently paid through InstaPay according to the payment instructions provided by Elora.
The remaining 50% of the order value is due upon delivery.
The remaining amount may be paid in cash or, where available, through an alternative payment method accepted by Elora at the time of delivery.
An order requiring a deposit will not be considered confirmed until the required deposit has been successfully received and verified.
7. Delivery
Elora currently delivers within Cairo and Giza, Egypt.
Delivery is handled through third-party delivery companies selected by Elora.
The expected delivery period is up to 7 business days from the date the order is placed, subject to product availability confirmation and circumstances affecting delivery.
Delivery fees may vary depending on the customer's delivery location. From time to time, Elora may offer free delivery on selected products, orders, areas, or promotional campaigns.
Customers are responsible for providing accurate and complete delivery information.
Elora is not responsible for delays resulting from incorrect or incomplete customer information, inability to contact the customer, or circumstances outside our reasonable control.
8. Customer Accounts & Guest Checkout
Customers may place orders through guest checkout and are not required to create an account.
Customers may be required to provide certain information necessary to process and deliver an order, including contact and delivery information.
Customers are responsible for ensuring that all information submitted to Elora is accurate and up to date.
9. Personal Use
Products purchased through Elora are intended for personal use.
By using the website or placing an order, you agree not to use the website for unlawful purposes or in a manner that may harm Elora, its customers, or its services.
10. Intellectual Property
The Elora name, logo, branding, website design, visual identity, graphics, interface, layout, and original website content are owned by or licensed to Elora and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
Product images and product descriptions may originate from suppliers or third parties and may not necessarily be owned exclusively by Elora.
11. Reviews & User Content
Customers may submit product reviews and other content through the website.
Reviews should be honest, relevant, and respectful.
Elora reserves the right to remove or moderate content that contains:
- Offensive or abusive language
- Spam
- Personal or sensitive information
- Misleading information
- Unauthorized advertising
- External promotional links
- Content unrelated to the product
- Content that violates applicable laws
Removing or moderating a review does not affect a customer's legal rights.
12. Website Changes
Elora may modify, update, suspend, or discontinue any part of the website, including products, prices, collections, features, content, and promotions, at any time.
We may also update these Terms & Conditions from time to time. The updated version will be published on this page with its corresponding update date.
13. Customer Support & Complaints
If you have a question, complaint, or issue regarding an order, please contact Elora directly so that we can attempt to resolve the matter amicably.
WhatsApp: 01121303300
Customers should provide their order number and relevant information when contacting us regarding an order.
The Consumer Protection Agency also recommends that consumers first approach the seller to resolve complaints amicably.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, subject to any mandatory rights and protections granted to consumers under applicable Egyptian law.
Nothing in these Terms & Conditions is intended to limit or exclude any mandatory consumer rights provided by applicable law.
15. Consumer Rights
Nothing in these Terms & Conditions is intended to remove, restrict, or waive any mandatory rights granted to consumers under applicable Egyptian consumer protection laws.
Where applicable, statutory rights relating to returns, exchanges, defective products, refunds, and other consumer protections will continue to apply.
The Egyptian Consumer Protection Agency states that consumers generally have a 14-day right to return or exchange products without giving a reason, subject to statutory exceptions, and a 30-day right concerning defective products, subject to the applicable legal conditions.
Contact Elora
Elora
Egypt
WhatsApp: 01121303300
Last Updated: August 2026