Shipping policy
Shipping & Payment Policy — Elora
Last Updated: August 2026
At Elora, we aim to make every order simple, transparent, and secure. This policy explains how payments, order confirmation, shipping, delivery, and payment upon delivery work.
1. Payment Structure
All Elora orders require a 50% deposit of the total order value.
The deposit is always exactly 50% — neither less nor more.
The remaining 50% is payable upon delivery.
The remaining balance may be paid by cash or by another payment method accepted by Elora at the time of delivery.
The total amount used to calculate the deposit includes any applicable shipping charges.
For example, if:
- Product total: EGP 4,000
- Shipping: EGP 100
- Total order value: EGP 4,100
- 50% deposit: EGP 2,050
- Remaining balance: EGP 2,050
When free delivery applies, the free delivery amount is reflected in the order total accordingly.
2. InstaPay Deposit
The 50% deposit is currently paid through InstaPay.
The applicable InstaPay payment details are provided through the Elora website during the payment process.
For security and operational reasons, InstaPay account details may be updated from time to time and are therefore provided through the appropriate payment instructions rather than permanently stated in this policy.
An order is only treated as submitted for processing after the required 50% deposit has been successfully received and verified.
Elora may verify the payment using the customer's order information, name, phone number, and the payment received.
Customers may also be asked to provide a screenshot or other proof of transfer through WhatsApp if necessary.
Elora aims to verify deposits on the same day they are received.
3. Order Confirmation
When a customer submits an order and pays the required 50% deposit, the order enters Elora's processing stage.
Elora will then verify product availability.
Where necessary, Elora may contact the customer to reconfirm:
- Product
- Color
- Size
- Dimensions
- Specifications
- Other relevant product details
Once availability and order details have been confirmed, Elora proceeds with the order.
4. Product Availability
Products displayed on the website may not always be available because Elora sources certain products from independent suppliers.
If the requested product is unavailable after an order has been placed, Elora may contact the customer and offer an alternative.
If the customer chooses an alternative:
- If the alternative costs more, the customer will pay the difference.
- If the alternative costs less, Elora will refund the difference.
If the customer does not want an alternative, Elora will cancel the order and refund the amount paid.
Where an order cannot be fulfilled because the product is unavailable, Elora will refund the customer's paid amount in full.
5. Refund of InstaPay Deposits
If Elora is unable to fulfill an order because the product is unavailable or due to an issue attributable to Elora, the amount paid by the customer will be refunded.
Elora aims to process such refunds at the time the customer contacts us regarding the cancellation, subject to the processing time of the relevant payment system.
The timing at which the refunded amount actually appears in the customer's account may depend on the payment provider or banking system.
6. Delivery Areas
Elora currently delivers within Cairo and Giza.
We may expand our delivery coverage to additional areas in Egypt in the future.
Delivery availability for a particular location will be displayed or confirmed during the ordering process.
7. Delivery Time
Our standard estimated delivery period is up to 7 business days from the date the order is placed.
The 7-business-day period begins once the customer has successfully placed the order and paid the required 50% deposit.
For the purposes of this policy, business days exclude:
- Fridays
- Saturdays
- Official public holidays in Egypt
Delivery times may occasionally be affected by circumstances outside Elora's reasonable control.
8. Delivery Fees
Delivery is free on many Elora orders, depending on the applicable product, location, promotion, or offer.
Where a delivery fee applies, the applicable fee will be shown to the customer before completing the order and will be included in the total order value used to calculate the 50% deposit.
Elora reserves the right to change delivery fees in the future based on delivery location, logistics costs, delivery partners, or promotional offers.
9. Delivery Partners
Orders are delivered through third-party delivery companies selected by Elora.
Elora may use different delivery companies when necessary to ensure that an order reaches the customer.
If a delivery company is unable to complete a delivery, Elora may arrange delivery through another delivery partner.
Our goal is to ensure that the customer receives the order rather than leaving the customer responsible for resolving delivery-company issues.
10. Delivery Delays
While we aim to deliver orders within the estimated delivery period, occasional delays may occur.
If a delay occurs, Elora will communicate with the customer and explain the situation where possible.
We will actively follow up with the delivery partner and take reasonable steps to ensure that the order reaches the customer.
Where necessary, Elora may use another delivery company to complete the delivery.
Delivery delays caused by third-party logistics providers do not automatically entitle the customer to compensation, subject always to any mandatory rights provided by applicable law.
11. Delivery Attempts & Customer Availability
Delivery attempts are handled according to the applicable delivery company's procedures.
If the customer is unavailable at the time of delivery, Elora will work with the customer and the delivery provider to arrange delivery at a suitable time.
Where necessary, Elora may arrange another delivery attempt or use another delivery provider.
Customers should ensure that their contact and delivery information is accurate and that they remain reachable during the delivery process.
12. Inspection Before Final Payment
The customer may open and inspect the product upon delivery before paying the remaining 50% balance.
Customers are encouraged to check the product, its condition, and the included items before completing the remaining payment.
If the customer identifies a genuine issue with the product, such as damage, an incorrect product, or another problem attributable to Elora, the customer should contact Elora immediately.
13. Damaged or Incorrect Products
If a product arrives damaged, defective, incorrect, or otherwise materially different from what was ordered, the customer should notify Elora immediately upon delivery.
Elora will review the issue and work with the customer to determine the appropriate resolution in accordance with our Returns, Refunds & Privacy Policy and applicable Egyptian consumer protection laws.
Customers should not attempt to repair, modify, or use a product that appears damaged before contacting Elora.
14. Refusal of Delivery
If a customer refuses to accept an order because of a genuine product-related issue, such as damage, an incorrect item, or a material discrepancy attributable to Elora, the customer's rights will be handled in accordance with applicable law and our Returns & Refunds Policy.
If a customer refuses an otherwise correct order for a personal reason unrelated to the product or an issue caused by Elora, any refund of the paid deposit may be subject to reasonable costs actually incurred in connection with the order and delivery, to the extent permitted by applicable law.
Such costs may include delivery and other reasonable order-related costs.
Elora will not apply deductions in a manner that limits any mandatory consumer rights under Egyptian law.
15. Remaining Balance
The remaining 50% balance is payable upon delivery after the customer has had the opportunity to inspect the product.
The remaining balance may be paid by cash or another payment method accepted by Elora at the time of delivery.
Once the remaining balance has been paid and the order has been delivered, the order is considered completed, subject to the customer's applicable statutory rights and our Returns & Refunds Policy.
16. Changes to This Policy
Elora may update delivery methods, delivery areas, delivery fees, payment methods, or other operational details from time to time.
Any updated version of this policy will be published on this page.
17. Contact Elora
For payment, delivery, or order-related questions, please contact us through:
WhatsApp: 01121303300
Please include your order number whenever contacting us regarding an existing order.
Last Updated: August 2026